Frequently Asked Questions
We know there's a lot to understand with handmade and artisanal products. Check out our FAQ below to see the most common questions and concerns, or contact us directly if you'd like to know more!
Shipping & Fullfilment
What are your shipping options and delivery times?
We offer standard shipping across North America. As a special treat, use the code BASKETEXPRESS at checkout to enjoy free shipping on your order—no minimum required! Delivery times vary depending on your location. For more details, please refer to our Shipping Policy.
Do you provide in-store pickup?
Yes, we offer free in-store pickup at our shop or free local delivery (within greater victoria). Simply select 'In-Store Pickup' or 'local delivery' at checkout, and we'll notify you when your order is ready for collection or send further details on delivery.
Can I track my order?
Absolutely! Once your order is shipped, we'll send you a confirmation email with tracking information so you can follow your package's journey.
Do you offer international shipping?
Currently, we ship within North America. If you're interested in international shipping, please contact us directly to discuss possible arrangements.
About the Artisans
Who makes your products?
Our baskets are handcrafted by skilled artisans from Bolgatanga, Ghana. Each Bolga basket, purse, and home decor item is uniquely made using traditional weaving techniques.
Sabahar textiles are handmade by talented artisans in Addis Ababa, Ethiopia. From growing cotton looming, each linen is handcrafted using techniques perfected over generations.
How does my purchase support the artisans?
Your purchase directly supports the artisans by providing fair compensation for their craftsmanship, helping to uplift their communities and preserve their cultural heritage.
What materials are used in your products?
We use natural materials such as elephant grass and goats leather, ensuring that our products are both durable and eco-friendly.
Ethical Goals & Considerations
What are Ansah Co.'s ethical commitments?
We are committed to ethical sourcing and fair trade practices. Our mission is to uplift artisans ethically and with care, ensuring fair wages and sustainable livelihoods.
How do you ensure fair compensation for the artisans?
We work directly with the artisans, eliminating middlemen to ensure they receive fair payment for their work.
Is your packaging environmentally friendly?
We strive to minimize our environmental impact by using recyclable, compostable and minimal packaging materials.
How can I further support your mission?
You can support us by sharing our story with friends and family, following us on social media, or visiting our shop during business hours.
Care Tips & Tricks
Looking for guidance on how to care for your new artisanal basket or decoration? Visit our Care Tips page for detailed instructions on reshaping and maintaining your handmade products.
We're Here to Help
If you have any other questions, feel free to contact us at hello@ansahco.com. We're here to help!